Contact information
CONTACT INFORMATION
Last updated: 11 September 2026
We’re here to help.
If you have any questions regarding an order, delivery, return, refund, product or any other matter relating to Truvington, please contact our customer support team.
Customer Support
Trading Name: Truvington
Website: Truvington.store
Email: support@Truvington.store
You can contact us by email at:
We aim to respond to customer enquiries as soon as reasonably possible.
Order Enquiries
For questions about an existing order, please include:
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your full name;
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your order number;
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the email address used when placing the order; and
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a brief description of your enquiry.
Providing this information helps us assist you more efficiently.
Shipping & Delivery
For questions regarding:
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delivery status;
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tracking information;
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delayed orders;
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lost parcels; or
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delivery issues,
please contact:
Please include your order number where possible.
Returns & Refunds
For return, cancellation or refund requests, please contact:
Please include:
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your order number;
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the item you wish to return;
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the reason for your request where relevant; and
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any supporting photographs if the item is damaged or faulty.
For further information, please refer to our Return & Refund Policy.
Damaged, Faulty or Incorrect Items
If you receive an item that is:
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damaged;
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faulty;
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incorrect;
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incomplete; or
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materially different from its description,
please contact us as soon as reasonably possible.
Email:
Please include photographs where appropriate to help us investigate the issue.
Your statutory rights under applicable UK consumer law remain unaffected.
General Enquiries
For general questions regarding our products, services, Website or policies, please contact:
Business Information
Trading Name: Truvington
Website: Truvington.store
Email: support@Truvington.store
Contact Us
Truvington
Truvington.store
support@Truvington.store
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