Terms of service

TERMS OF SERVICE

Last updated: 11 September 2026

Welcome to Truvington.

These Terms of Service (“Terms”) govern your access to and use of Truvington.store (the “Website”) and any purchases made through the Website.

Throughout these Terms, the terms “Truvington”, “we”, “us” and “our” refer to the operator of Truvington.store.

Website: Truvington.store
Email: support@Truvington.store
Trading Name: Truvington

Please read these Terms carefully before using our Website or placing an order.

By accessing our Website or purchasing products from us, you agree to these Terms. Nothing in these Terms affects your statutory rights as a consumer under applicable United Kingdom law.

1. ABOUT US

Truvington is an online retail store offering products to customers through Truvington.store.

If you need to contact us regarding an order, product, return, complaint or these Terms, please contact:

Email: support@Truvington.store

We aim to respond to customer enquiries within a reasonable period.

2. ELIGIBILITY TO USE OUR WEBSITE

By using our Website and placing an order, you confirm that:

  • you are legally capable of entering into a binding contract;

  • the information you provide to us is accurate and complete;

  • you are purchasing products for lawful purposes; and

  • you will not use our Website in a fraudulent, abusive or unlawful manner.

If you are under 18 years of age, you should only make purchases with the involvement and permission of a parent or legal guardian where required.

3. ONLINE STORE TERMS

Our Website allows you to browse and purchase products offered by Truvington.

You must not use our products, Website or services for any unlawful purpose or in breach of any applicable law or regulation.

You must not:

  • attempt to gain unauthorised access to our Website or systems;

  • transmit viruses, malware or malicious code;

  • interfere with the security or proper functioning of the Website;

  • use automated systems to scrape or extract information without permission;

  • impersonate another person;

  • provide false or misleading information;

  • make fraudulent purchases;

  • use stolen payment information; or

  • infringe our intellectual property rights or those of another person.

We reserve the right to restrict or refuse access to our Website where reasonably necessary to protect our customers, our business or our systems.

4. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, photographs, measurements, specifications and other information displayed on our Website are accurate.

However, colours and appearance may vary slightly depending on:

  • screen settings;

  • device displays;

  • lighting conditions; and

  • manufacturing variations.

Such minor variations do not affect your legal rights where goods are faulty, materially different from their description or otherwise fail to meet the standards required by law.

Under the Consumer Rights Act 2015, goods supplied to consumers must, where applicable:

  • be of satisfactory quality;

  • be fit for their intended or agreed purpose;

  • match their description; and

  • match any sample or model provided.

Nothing in these Terms limits those statutory rights.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your basket does not reserve that item.

We may withdraw, discontinue or change products offered through the Website at any time, provided this does not affect orders that have already formed a binding contract with us.

If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, issue a refund for the unavailable product.

6. PRICES

Prices will be displayed clearly on the Website.

Where required by law, prices shown to consumers will include applicable taxes such as VAT.

Any mandatory charges that apply to an order will be disclosed before the customer completes the purchase.

Delivery charges, where applicable, will also be displayed or calculated before the order is submitted.

We will not intentionally introduce unavoidable mandatory charges only at the final stage of checkout where those charges should reasonably have been included or disclosed earlier.

Prices may change from time to time. Any change will not affect an order for which a contract has already been formed.

7. PRICING ERRORS

We make reasonable efforts to ensure that prices displayed on the Website are correct.

If we discover an obvious pricing error before accepting your order, we may contact you and give you the option to purchase the product at the correct price or cancel the affected item.

We will not charge you a corrected price without your agreement.

If you cancel because of a pricing error and payment has already been taken, the relevant amount will be refunded.

8. PLACING AN ORDER

Before submitting an order, you will be given an opportunity to review your order and correct errors where the Website functionality allows.

The checkout process will clearly indicate when placing the order creates an obligation to pay.

When you submit an order, you are making an offer to purchase the products in your basket.

After receiving your order, we may send you an acknowledgement email confirming that we have received it.

An acknowledgement of your order does not necessarily mean that the order has been accepted.

Unless we expressly state otherwise, a contract between you and Truvington will normally be formed when we confirm that the order has been accepted or when the relevant products are dispatched.

9. ORDER ACCEPTANCE

We may refuse or cancel an order before acceptance for legitimate reasons, including where:

  • the product is unavailable;

  • payment has not been authorised;

  • we reasonably suspect fraudulent or unlawful activity;

  • there has been an obvious pricing or product-information error;

  • delivery restrictions prevent us from fulfilling the order; or

  • the quantity ordered suggests unauthorised commercial resale or misuse.

If we cancel an order after taking payment, we will refund the amount paid for the cancelled products.

We will not cancel accepted consumer orders arbitrarily or in a manner inconsistent with applicable consumer law.

10. PAYMENT

Available payment methods will be displayed during checkout.

You must provide accurate and valid payment information.

By submitting payment details, you confirm that you are authorised to use the payment method provided.

Payment may be processed by third-party payment service providers. Their processing of your payment information may also be subject to their own terms and privacy practices.

We do not guarantee that every payment method will always be available.

11. DELIVERY

Available delivery methods and any applicable delivery charges will be displayed on our Website or during checkout.

Our current delivery options may include:

Express Delivery
A paid expedited delivery service.

Standard Delivery
A complimentary standard delivery service where offered.

Any estimated delivery times displayed on our Website are estimates unless expressly stated otherwise.

We will provide legally required information concerning delivery arrangements before the customer enters into the contract.

Where no different delivery period has been agreed, goods must be delivered within the period required by applicable consumer law.

Please ensure that your shipping information is complete and accurate.

We are not responsible for delays resulting directly from incorrect delivery information supplied by the customer, but this does not affect any legal rights you may have.

12. RISK AND OWNERSHIP

Risk of loss or damage to goods will generally pass to you when you, or a person identified by you other than the carrier, takes physical possession of the goods, subject to applicable consumer law.

Where you independently arrange a carrier that was not offered by us, different statutory rules may apply.

Ownership of the goods passes to you in accordance with applicable law and once payment requirements have been satisfied.

13. RIGHT TO CANCEL ONLINE ORDERS

Consumers purchasing online generally have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For most goods purchased online, you may cancel the contract within 14 days after the day on which you, or a person nominated by you, receives the goods, subject to applicable exceptions.

For orders containing multiple goods delivered separately, the cancellation period may run from receipt of the last relevant item where required by law.

You must clearly inform us that you wish to cancel.

You can contact us at:

support@Truvington.store

After notifying us of cancellation, you must return the goods within the period required by law.

Further details are available in our Return & Refund Policy.

14. RETURNS AND REFUNDS

Returns and refunds are subject to our Return & Refund Policy and your statutory rights.

Nothing in our Return & Refund Policy or these Terms limits your rights where goods are:

  • faulty;

  • damaged;

  • not as described;

  • not of satisfactory quality; or

  • not fit for purpose.

Where you exercise a statutory right to cancel an eligible distance contract, we will provide refunds in accordance with applicable UK consumer legislation.

Where legally permitted, you may be responsible for the direct cost of returning cancelled goods if this was clearly communicated to you before purchase.

If you selected a more expensive delivery method than the least expensive standard delivery option we offered, we are not required to refund the additional delivery cost beyond the standard amount where the law permits this.

15. GOODS THAT ARE FAULTY OR NOT AS DESCRIBED

Your rights relating to faulty goods are separate from your right to change your mind.

Under the Consumer Rights Act 2015, consumers may have rights including:

  • the short-term right to reject certain faulty goods;

  • repair or replacement;

  • a price reduction; or

  • a final right to reject the goods,

depending on the circumstances and the time that has passed.

We will not require you to waive statutory rights as a condition of receiving assistance.

If you believe your product is faulty, contact:

support@Truvington.store

Please provide your order information and a description of the issue.

16. CANCELLATION EXCEPTIONS

The statutory right to cancel may not apply to certain products or contracts where an exception provided by law applies.

Examples may include:

  • goods made to the customer's specifications or clearly personalised;

  • sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

  • goods that deteriorate or expire rapidly;

  • certain sealed audio, video or computer software products once unsealed; and

  • other categories specifically excluded by applicable legislation.

An exception will only be relied upon where it lawfully applies.

Your rights relating to faulty or misdescribed products remain unaffected.

17. PROMOTIONS AND DISCOUNTS

From time to time, Truvington may offer promotional codes, discounts, gifts or special offers.

Additional conditions may apply to individual promotions and will be made available with the relevant promotion.

Unless otherwise stated:

  • promotional codes cannot be exchanged for cash;

  • only one promotional code may be used per order;

  • promotions may be limited to selected products;

  • promotions may be subject to availability; and

  • promotions may have a clearly disclosed expiry date.

Promotional advertising will be presented fairly and will not intentionally mislead consumers regarding prices, availability, savings or urgency.

Nothing in a promotion limits your statutory rights.

18. ACCURACY OF MARKETING INFORMATION

We aim to ensure that advertisements, product claims, prices, reviews, promotions and other commercial communications are clear and accurate.

We will not knowingly use misleading claims or omit material information where doing so would be unlawful.

Where customer reviews are displayed or used in marketing, they must not be falsely represented as genuine reviews where reasonable and proportionate steps required by law have not been taken.

19. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its contents, including:

  • trademarks;

  • brand names;

  • logos;

  • graphics;

  • designs;

  • photographs;

  • product descriptions;

  • videos;

  • text;

  • page layouts; and

  • software,

are owned by, licensed to or lawfully used by Truvington.

You may access and use the Website for personal and lawful purposes.

You may not reproduce, distribute, commercially exploit, modify or republish protected Website content without the appropriate permission, except where permitted by law.

20. USER CONTENT

If you submit content to us, including photographs, reviews, comments or feedback, you confirm that you have the right to submit that material.

You must not submit content that:

  • infringes another person's intellectual property rights;

  • is unlawful;

  • is defamatory;

  • contains malicious software;

  • contains fraudulent or deliberately misleading information; or

  • violates another person's privacy rights.

Any permission you grant us to use submitted content will be interpreted only to the extent reasonably necessary for the purposes clearly communicated to you and subject to applicable law.

21. CUSTOMER REVIEWS

We may allow customers to submit reviews.

We reserve the right to moderate reviews for legitimate reasons, including where a review contains:

  • unlawful material;

  • personal information;

  • abusive or threatening content;

  • spam;

  • content unrelated to the product; or

  • demonstrably fraudulent material.

We will not manipulate reviews in a manner that creates a misleading overall impression of consumer feedback.

22. THIRD-PARTY SERVICES

Our Website may use third-party services such as:

  • payment processors;

  • delivery companies;

  • analytics providers;

  • hosting services;

  • marketing platforms; and

  • e-commerce technology providers.

Your use of a third-party service may be subject to that provider's terms where appropriate.

However, using third-party providers does not remove any responsibility that cannot lawfully be excluded by Truvington.

23. THIRD-PARTY LINKS

Our Website may contain links to websites operated by third parties.

We do not control third-party websites and are not responsible for their independent content or practices.

You should review the terms and privacy policies of third-party websites before using them.

Nothing in this section limits liability that cannot lawfully be excluded.

24. WEBSITE AVAILABILITY

We aim to keep our Website available and secure, but we cannot guarantee uninterrupted access at all times.

We may temporarily suspend access for:

  • maintenance;

  • security;

  • technical updates;

  • system failures; or

  • circumstances beyond our reasonable control.

Where practical, we will seek to minimise disruption.

Website interruptions do not affect rights relating to contracts already entered into with us.

25. PRIVACY AND PERSONAL DATA

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Please review our Privacy Policy for information about:

  • what personal information we collect;

  • why we use it;

  • the lawful bases on which we process it;

  • how long we retain it;

  • when it may be shared;

  • international transfers where applicable; and

  • your data protection rights.

26. ELECTRONIC COMMUNICATIONS

When you place an order or contact us electronically, you agree that we may communicate with you electronically where permitted by law.

Transactional communications may include:

  • order confirmations;

  • payment information;

  • delivery updates;

  • cancellation information;

  • refund information; and

  • customer-service correspondence.

Marketing communications will be handled separately and in accordance with applicable privacy and electronic-marketing laws.

27. OUR RESPONSIBILITY TO CONSUMERS

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts liability for:

  • death or personal injury caused by negligence where liability cannot lawfully be excluded;

  • fraud or fraudulent misrepresentation;

  • breach of statutory consumer rights;

  • defective products where liability cannot lawfully be excluded; or

  • any other matter for which liability cannot legally be excluded.

If we fail to comply with these Terms, we may be responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was entered into, except where the law provides otherwise.

These Terms do not seek to exclude rights or remedies available to consumers under UK law.

28. BUSINESS LOSSES

Our Website is primarily intended for consumers purchasing products for personal use.

Where permitted by law, we are not responsible for purely commercial losses arising from consumer purchases, including loss of business, revenue, profits or business opportunities that were not reasonably contemplated by the parties.

Nothing in this section excludes liability that cannot lawfully be excluded.

29. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a failure or delay caused by events genuinely outside our reasonable control, to the extent permitted by law.

Such events may include:

  • serious transport disruption;

  • natural disasters;

  • widespread telecommunications failures;

  • government restrictions;

  • industrial action;

  • war;

  • civil disturbance; or

  • other comparable events.

This does not remove rights available to you under consumer law where goods are not delivered or where a contract cannot be performed.

30. COMPLAINTS

If you are dissatisfied with your order or our service, please contact us first so that we can investigate.

Email: support@Truvington.store

Please include:

  • your name;

  • order number;

  • contact information; and

  • details of your complaint.

We will aim to handle complaints fairly and within a reasonable period.

Your right to seek other remedies available under law is unaffected.

31. TERMINATION OR SUSPENSION

We may suspend or terminate access to our Website where a user materially breaches these Terms, acts fraudulently, threatens the security of the Website or uses the Website unlawfully.

Termination of Website access will not remove rights or obligations relating to an existing contract where those rights or obligations legally continue.

32. SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or limited only to the minimum extent necessary to make it lawful where possible.

33. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

Similarly, any delay in exercising a legal right does not waive that right where the law provides otherwise.

34. TRANSFER OF RIGHTS

We may transfer our rights or obligations under these Terms where legally permitted and where doing so does not reduce your statutory rights.

If a transfer would materially affect your rights, we will provide any notice required by law.

You may transfer your rights where permitted by law.

35. CHANGES TO THESE TERMS

We may update these Terms to reflect:

  • changes in law;

  • changes to our business;

  • changes to our Website;

  • changes to payment or delivery processes; or

  • changes necessary for security or regulatory compliance.

Updated Terms will be published on this page with a revised “Last updated” date.

Changes will not retrospectively remove contractual or statutory rights relating to orders already placed, unless the law permits otherwise and the change is fair.

36. ENTIRE AGREEMENT

These Terms, together with any policies expressly incorporated into them, form the agreement governing purchases through our Website.

Relevant policies may include:

  • Return & Refund Policy;

  • Shipping Policy;

  • Privacy Policy; and

  • any product-specific or promotional terms clearly communicated before purchase.

Nothing in this section excludes statements or information that form part of the contract under applicable consumer law.

37. GOVERNING LAW AND JURISDICTION

These Terms and contracts entered into through our Website are subject to applicable United Kingdom law.

If you are a consumer residing in England or Wales, you may generally bring legal proceedings in the courts of England and Wales.

If you are a consumer residing in Scotland, Northern Ireland or another jurisdiction within the United Kingdom, you retain any mandatory rights you have to bring proceedings in the courts applicable to your place of residence.

Nothing in these Terms deprives you of mandatory consumer protections that apply to you.

38. YOUR STATUTORY RIGHTS

These Terms are intended to operate alongside, and not replace, your statutory consumer rights.

Depending on the circumstances, relevant legislation may include:

  • the Consumer Rights Act 2015;

  • the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • the Electronic Commerce (EC Directive) Regulations 2002, where applicable;

  • the Digital Markets, Competition and Consumers Act 2024;

  • applicable UK data protection legislation; and

  • other laws and regulations applicable to online retail and consumer contracts.

If any provision of these Terms conflicts with a mandatory consumer right, the mandatory consumer right will prevail.

39. CONTACT INFORMATION

Questions about these Terms of Service or an order should be sent to:

Truvington

Website: Truvington.store
Email: support@Truvington.store

© 2026 Truvington. All rights reserved.