Shipping policy

SHIPPING POLICY

Last updated: 11 September 2026

Thank you for shopping with Truvington.

This Shipping Policy explains our available delivery options, estimated delivery times and other important information regarding orders placed through Truvington.store.

Website: Truvington.store
Email: support@Truvington.store

1. DELIVERY OPTIONS

We currently offer the following delivery options for eligible UK orders:

Standard Delivery — FREE

Estimated delivery time: 5–12 business days

Standard Delivery is provided free of charge on eligible orders.

Express Delivery — PAID

Estimated delivery time: 5–8 business days

Express Delivery is a paid delivery option.

The applicable Express Delivery charge will be clearly displayed during checkout before you complete your purchase.

2. DELIVERY SUMMARY

Delivery Method	Estimated Delivery Time	Cost
Standard Delivery	5–12 business days	FREE
Express Delivery	5–8 business days	Paid — shown at checkout

3. BUSINESS DAYS

For the purposes of this Shipping Policy, business days generally mean Monday to Friday, excluding UK public and bank holidays.

Weekends and public holidays are not normally counted as business days when calculating estimated delivery periods.

4. DELIVERY ESTIMATES

The delivery periods shown above are estimated delivery times.

We make reasonable efforts to ensure orders arrive within the estimated timeframe displayed at the time of purchase.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

severe weather;
transport or courier disruption;
unusually high order volumes;
public or bank holidays;
incorrect or incomplete delivery information;
security or customs checks where applicable; or
other significant disruptions affecting the delivery network.

Where a legally binding delivery period applies, your statutory rights remain unaffected.

5. ORDER CONFIRMATION

After successfully placing an order, you should receive an order confirmation using the contact information supplied during checkout.

Please check your order information carefully.

If you notice an error in your delivery address or other order information, contact us as soon as possible:

support@Truvington.store

We cannot guarantee that delivery details can be changed after an order has entered the fulfilment or shipping process.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that the following information is correct where applicable:

recipient's full name;
house or building number;
street name;
flat or unit number;
town or city;
postcode; and
contact information.

Incorrect or incomplete information may result in delivery delays or the parcel being returned.

This does not affect any rights you may have where a delivery issue is caused by us or by a carrier for whom we are legally responsible.

7. ORDER TRACKING

Where tracking is available for your order, tracking information will be provided electronically once it becomes available.

Tracking updates are provided by the relevant delivery carrier and may occasionally take some time to appear after dispatch.

If you experience difficulty tracking your parcel, contact:

support@Truvington.store

8. MULTIPLE-PARCEL DELIVERIES

In some circumstances, products within the same order may be dispatched or delivered separately.

If your order is divided into multiple parcels:

the parcels may arrive at different times;
separate tracking information may be provided; and
you will not be charged additional delivery fees solely because we divide an order into multiple shipments unless this was clearly agreed with you beforehand.

9. DELIVERY DELAYS

If your order has not arrived within the expected delivery period, please contact us at:

support@Truvington.store

Please include your:

full name;
order number; and
delivery address.

We will review the delivery status and, where appropriate, investigate the matter with the relevant delivery provider.

Your statutory rights relating to late or undelivered goods are not affected by this policy.

10. LOST PARCELS

If tracking information indicates that a parcel may have been lost in transit, please contact us.

We may investigate the shipment with the delivery provider before determining the appropriate resolution.

Where we are legally responsible for goods that have not been delivered, we will provide the remedy required by applicable UK consumer law.

11. DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible at:

support@Truvington.store

Where possible, provide:

your order number;
a description of the damage;
photographs of the product;
photographs of the packaging; and
any other relevant information.

This information helps us investigate the issue efficiently.

Nothing in this section limits your statutory rights regarding faulty or damaged goods.

12. PARCEL MARKED AS DELIVERED BUT NOT RECEIVED

If tracking shows that your parcel has been delivered but you cannot locate it, we recommend first checking:

around the delivery location;
with other members of your household;
with neighbours where appropriate;
any designated safe place; and
delivery information provided by the courier.

If the parcel still cannot be located, contact:

support@Truvington.store

We will assist in investigating the delivery.

13. FAILED DELIVERY ATTEMPTS

If a delivery cannot be completed, the carrier may:

attempt delivery again;
leave instructions for redelivery;
deliver the parcel to an authorised collection point; or
return the parcel to the sender.

The exact procedure will depend on the delivery provider.

If a parcel is returned to us, please contact our customer support team for assistance.

14. DELIVERY RESTRICTIONS

Delivery availability may depend on the destination and the products ordered.

Any material delivery restrictions applicable to your order will be communicated before you complete your purchase where required.

We reserve the right not to accept orders to locations we cannot reasonably or legally service.

If we cannot fulfil an order after payment has been taken, we will provide an appropriate refund.

15. DELIVERY CHARGES

Standard Delivery: FREE

Express Delivery: PAID

The exact cost of Express Delivery will be displayed during checkout before the order is submitted.

We will not add an undisclosed mandatory delivery charge after you have completed your purchase.

16. RETURNS

Delivery and returns are treated separately.

If you wish to return an item, cancel an eligible online purchase or report a faulty product, please refer to our Return & Refund Policy.

Your statutory consumer rights remain unaffected.

17. CONSUMER RIGHTS

Nothing in this Shipping Policy excludes or restricts your statutory rights under applicable UK consumer law.

Information about delivery arrangements, delivery charges and applicable delivery periods will be provided as required before an order is completed.

If goods are not delivered in accordance with an agreed delivery period or other applicable legal requirements, you may have remedies under UK consumer law.